How to Lodge a Complaint with WASA Lahore: An In-depth Guide

When dealing with water supply and sanitation issues in Lahore, the Water and Sanitation Agency (WASA) is here to assist you. To ensure that customers can easily lodge a complaint with WASA, WASA has set up dedicated complaint centers.

In this comprehensive guide, we will categorize the types of complaints, describe the documentation requirements, provide contact details, and offer important precautionary measures.

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Lodge a complaint with WASA Details

Complaints That Don’t Require Documentation

Some complaints can be addressed promptly at WASA’s Customer Service Centers within revenue divisions without the need for written applications. These include:

1. Duplicate Bills
2. Parts/Installments
3. One-term Surcharge Adjustment
4. Billing History
5. Other Billing Information

Complaints That Require Documentation

For the following complaints, written submissions, along with a copy of your CNIC (Computerized National Identity Card) and all necessary supporting documents, are required at the respective revenue division offices:

1. Disconnection on Request
2. Domestic to Commercial
3. Domestic to Charitable
4. Domestic to Construction
5. Duplicate Billing
6. Excess Reading
7. Installation of Meter
8. Installation of Test Meter
9. No Sewer at Site
10. Property Locked
11. Wrong Reading
12. Without Reading
13. Division of Bill on Actual Reading
14. Revision of Average as per Area
15. Adjustment of Wrong Debit
16. Adjustment of Wrong Payment
17. Correction of Address
18. Confirmation of Payment
19. Construction to Domestic
20. Construction to Commercial
21. Commercial to Domestic
22. Conversion to Meter Account
23. Change of Name
24. Change of Tariff
25. Adjustment of More Than One Surcharge
26. Adjustment of Un-Meter Payment Account on Conversion
27. Adjustment of Security
28. Adjustment of Meter Cost
29. Bill Not Issued/Not Received Regularly
30. Correction of Bill
31. Correction of Area
32. Correction of Property Number

Contacting Complaint Centers:

You can reach our complaint centers 24/7 through the following numbers:

• 1334 – Central Complaint Center
• (042) 99268439
• WASA Lahore Head Office, Gulberg II, Lahore

For further assistance, you can contact the sub-divisional offices.

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WASA Precautionary Measures

WASA advises its consumers to exercise caution and follow these important guidelines:

1. WASA Staff Payments: The WASA staff is not authorized to accept cash payments on behalf of consumers. Therefore, WASA will not be responsible for any claims related to cash payments made to WASA employees.
2. Cash Payments Caution: Be cautious of individuals who may fraudulently collect cash payments under the pretext of meter changes. Avoid making cash payments to unauthorized persons.
3. Meter Change Identification: When a dead meter needs changing, ensure that the field staff member, authorized to make the change, has the signed application form submitted at the WASA office. Verify their identity before allowing the meter change.
4. Unauthorized Water Connection: The installation of an unauthorized water connection without sanction is a serious offense and may lead to legal proceedings.
5. Property Purchase and Rent: Before purchasing a property, verify that no water utility bill arrears are outstanding. If you’re renting, ensure that all utility bills, including water and sewer, are up-to-date.
6. Retrieve Bills Online: In case of a misplaced or delayed bill, you can easily retrieve it online. Follow the provided link to obtain your duplicate bill.

Conclusion

Lodging a complaint with WASA Lahore is made easier through this guide. By categorizing complaints, specifying documentation requirements, providing contact details, and offering precautionary measures, WASA aims to enhance customer satisfaction and ensure a seamless experience for all consumers. Your cooperation and vigilance are crucial in maintaining the integrity of Lahore’s water supply and sanitation services.