SSGC FAQs Complete List 2024

The gas meters installed by SSGC at customer premises measure the volume of gas consumed in cubic meters or cubic feet. Gas consumption is recorded using Digital Handheld Devices. These monthly readings are maintained by the company as evidence of gas sales.

SSGC follows OGRA directives to bill customers based on meter readings every 30 days. This ensures a comprehensive billing program covering a year. Industrial and commercial customers are billed monthly, with readings taken on the last day of each month.

When a meter isn’t read in a billing cycle, SSGC issues provisional bills. The amount paid through provisional bills is adjusted against subsequent bills based on actual readings. Reasons for provisional billing are stated, and customers can contact CFC/Billing Zone for inquiries.

Gas bills are calculated using the prevailing OGRA tariff, including applicable taxes, and Meter Rent. The bill provides a breakdown of the calculation based on consumed units and OGRA tariff.

The latest rates per MMBTU and SCM, along with estimated bills on different slabs, are as follows:

If consumption during a billing month is below a specified volume, customers are billed minimum charges. OGRA notifies minimum charges for each customer category.

Pressure Correction Factors convert gas volumes measured by meters to standard volumes.

Gross Calorific Value (GCV) is the heat released by the complete combustion of a unit of natural gas. The GCV used for customer bills is mentioned on the gas bill.

BTU is the heat needed to raise the temperature of water. MMBTU represents 1 million BTUs. The recorded volume is in cubic feet/meters, converted to BTUs using GCV.

SSGC charges Monthly Meter Rent for installed gas meters. Rates vary based on OGRA-approved meter types.

LPS is applied for payment defaults. Domestic customers face 10% of the current bill, while Industrial and commercial customers have a tiered rate as per OGRA’s approval.

GSD is a deposit against a customer’s average consumption. Annual adjustments are made, and updates are recovered from customers.

Bills are payable by the due date on the bills.

Customers are responsible for repairs after the meter. Excessive billing due to internal leakages is the customer’s responsibility. Report leaks at 1199 for safety.

Slow Meter Charges result from mechanical wear on meters. Meters are replaced, and billed volume is determined through testing.

When a meter fails to register a gas supply, it’s termed PUG. Estimated bills are issued until the issue is resolved.

Payment can be made at banks, post offices, ATMs, online banking, mobile apps, and SSGC’s mobile app.

SSGC provides easy instalment options. Visit a CFC for details.

After paying dues, visit any CFC with the paid bill copy and CNIC. Restoration is swift if disconnection was under 6 months, else a survey is done.

The due date is for the current bill. If previous bills are unpaid, disconnection can happen. Clear dues to prevent disconnection.

Contact a Customer Facilitation Center (CFC) for gas supply restoration, providing a copy of the paid gas bill.

According to the Agreement, one meter is authorized for one kitchen and one geyser for domestic purposes.

Install efficient appliances, conserve usage, and remain aware of meter readings to prevent wastage and theft.

Update gas appliance and usage details, and personal information like CNIC and NTN at the nearest CFC to avoid issues.

For emergencies and complaints, contact SSGC call center 1199, available round the clock.

For a comprehensive understanding of the SSGC New Gas Connection Application Process, we invite you to read our dedicated post. Gain insights into the step-by-step procedure and make your application journey seamless. Your new gas connection is just a click away!